Evolution of TC

Evolution of TC Program Detail

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MASTERING LANGUAGE IN THE WORLD OF CONVERSATIONAL AI

  • Keynote
  • AI
  • 06. June
  • 09:10 - 09:50 AM (CEST)
  • Uranus & Neptune
  • finished
  • Elitza Stoilova

    Elitza Stoilova

    • Umni

Contents

The keynote speech, will give attendees an understanding of different chatbot types, including those with conversational AI and with generative AI. The differences between these types of chatbots and how these differences affect the training of AI models and information structuring will be explained.

Additionally, the presentation will present an idea of the possible future of conversational AI in technical documentation. The potential of turning technical documentation into conversational AI will be discussed, providing an overview of the benefits of using conversational AI in documentation writing, thus introducing the concept of “conversational documentation”.

Overall, the keynote speech will provide attendees with a comprehensive understanding of usage of conversational AI and how it can be used to improve technical documentation writing. I hope you will join me for this exciting speech and leave with actionable insights and best practices for creating effective and engaging conversational documentation.

Takeaways

With this speech I have the goal to provide the audience with food for thoughts on the topic. It will cover a range of topics related to conversational AI, including an overview of different chatbot types, the differences between them, and the importance of creating high-quality prompts and answers and how this may affect the job of technical writers.

Speaker

Elitza Stoilova

Elitza Stoilova

  • Umni
Biography

Elitza Stoilova is the co-founder and CEO of Umni, a no-code platform for creating and managing AI chatbots for a website. 

Elitza has over 20 years of experience in the hospitality and tourism industry behind her, up to Director of Marketing and General Manager of a hotel - Turkey, Tunisia, Morocco, Mariana Islands in the Pacific (17 years). She served as an AdHoc destination marketing consultant for the Marianas Visitor Authority (CNMI-USA) for over 10 years, for which she has 2 government recognitions from TOMO.
Elitza's experience in tourism, an industry heavily dependent on the quality and timely communication between staff and customers, yet up to 80% of the tasks and questions are routine, motivated her to co-found Umni and to help businesses in various industries use AI chatbot where previously a human performed the chatbot tasks.

In the past years, Elitza participated as an expert on AI chatbots in various Radio and TV programs, as well as a speaker at conferences, and lector at Software University and other venues. Her articles have been published in various academic and public media, such as Robonomics: the Journal of the Automated Economy, SocArXiv, PhocusWire, ITB Community Insights, and others.

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