Keynote by Kirk St. Amant

The Psychology of Usable Content Design: Uncovering the Cognition of Effective Content Creation

In this keynote, Kirk will explore how psychological processes influence the way users perceive, understand, and interact with content and interfaces. He will explain how these processes shape usability expectations and show how technical communicators can identify and apply them to create clearer, more effective content for different audiences.

The session will also highlight how this knowledge enables technical communicators to contribute more strategically within product development teams and demonstrate the value they bring to organizations.