A Journey to Accessible Content: Empowering Everyone, Everywhere

Accessibility in content development is not just a feature but a necessity for inclusivity. Accessible content improves the lives of people with disabilities and the overall user experience, whether through clearer text, accessible tables, images, or multimedia such as videos. At ServiceNow, the journey for accessible content has involved efforts such as fixing tables for accessibility with proper titles, headers, and layouts, as well as enhancing images with impactful alt text. Initiatives such as accessibility training, focused fixing days, and leadership participation have resulted in significant success. The journey, however, continues and future plans include improving video accessibility and content navigability. The presentation further highlights achievements and ongoing efforts to improve accessibility and empower users.

The Secret Log of the Blind Astronaut

In this insightful session, the first blind astronaut shares her experiences navigating the challenges of space exploration from a unique perspective. Through engaging anecdotes, she reveals the unexpected obstacles faced in daily tasks and how those hurdles sparked improvements in technology, procedures, and communication for the entire crew. This talk offers a fresh take on how accessibility drives innovation, showing how even small changes in documentation and design can lead to better efficiency, inclusivity, and clarity for all. It’s a powerful reminder that accessibility is a mission-critical aspect of any workflow, whether in space or on Earth.

Behind the scenes: AI in user documentation at Festo

We are sharing our first steps to make a homegrown RAG-based AI application work for us in the user documentation team at Festo: what the AI application does for us, how it looks and how we operate it. We will also talk about our insights along the way and the decisions we have taken, impact on other teams and their data, budget strategies and how the AI application can be used for internal marketing purposes. We will also touch on topics like learning concepts for our technical writers and semi-automatic user doc creation from SW code. And what about AI unplugged: What happens if your AI tool isn't available?

A Writer’s Career Compass: In, With, and Beyond Docs 

focuses on growth and career prospects for technical writers based on our experiential learnings and findings within the community. Writers can harness their analytical, technical, and communication skills to propel themselves to greater heights and expand career horizons to a broader spectrum.

In this presentation, we discuss what authors can do to thrive in their roles, widen their perspectives, and transition into diverse career paths.

With the rapid advancement of technology, including AI’s integration into user experience, many in the community are questioning the future of this profession. During the course of this talk, we aim to reassure authors that while AI is here to stay, we writers can evolve, adapt to multifaceted roles, and embrace new opportunities.

As with any career path, writers too must imbibe good business acumen, continuous learning, networking, and collaboration to keep up with the times.

Watch, Read, Understand: Why AI Subtitling Still Needs Human Expertise in Video Documentation

AI has made video creation faster and more accessible than ever, and companies are increasingly shifting from traditional manuals to video-based documentation, tutorials, and training content. With AI-powered subtitling - both for same-language captions and multilingual translation - it’s easier than ever to add subtitles. But here’s the catch: automation alone isn’t enough.

AI-generated subtitles often misinterpret specialized terminology, struggle with timing, and fail to meet accessibility standards. Without human oversight, critical information can be lost, making content unclear, misleading, or even unusable.

This session will dive into why subtitles matter in software documentation, how AI and human expertise can work together, and best practices for creating accurate, accessible, and multilingual subtitles. Through real-world examples, we’ll explore common pitfalls and practical solutions, helping attendees develop AI-human workflows that balance automation and quality without compromise.

Build Your Own Digital Diary: A Fun Intro to the SAP Web UI Kit

In this hands-on workshop, you'll design a digital diary using the SAP Web UI Kit, our Figma library for the SAP design system. We’ll walk you through building an intuitive, personalized dashboard while keeping the process fun and engaging. Along the way, you’ll gain practical experience with SAP’s design system, learning how to structure UI components effectively and creatively. Whether you're a designer, developer, or simply curious, this session will demonstrate just how easy and enjoyable it is to bring your ideas to life. By the end, you'll have a deeper understanding of how to effectively use Figma components and apply design system principles to create cohesive, intuitive interfaces.