Evolution of TC

Everyday Conversations with ChatGPT

  • Presentation
  • AI in Technical Communication
  • 04. June
  • 10:30 - 11:10 AM (CET)
  • E.11 Training Room
  •  Iliana Kostova

    Iliana Kostova

    • Broadcom


Like everyone, technical writing teams are struggling for resources, such as time, team size, and skills while customer demands and business requirements are growing fast. Although it often provokes anxiety in technical writers, ChatGPT can actually help us with work efficiency and documentation quality. You can simply adopt it in your everyday tasks. There are several practical use cases for using ChatGPT in multiple areas including content creation and verification. However, free options usually come with implications you must be aware of. And ChatGPT is not the only AI application available. You can also consider AI applications similar to ChatGPT or providing options for diverse content formats such as images and video.


Get started with using ChatGPT and other AI applications for tasks included in the common stages of documentation delivery. Using ChatGPT has its implications - related to privacy, copyright, and inaccuracy, and also to climate change.


 Iliana Kostova

Iliana Kostova

  • Broadcom

Iliana Kostova is an Information Architect for Cross-Product Solutions and Content Captain at Broadcom, with over 20 years of experience. Her expertise covers content strategy for IT software documentation including cross-publication design, visuals in technical content, DITA, use case writing, and user interface optimization.