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A Journey to Accessible Content: Empowering Everyone, Everywhere

  • Presentation
  • Accessibility
  • 27. May
  • 15:45 - 16:25 PM (CEST)
  • E.11 Training Room
  • finished
  • Rachna Bansal

    Rachna Bansal

    • ServiceNow

Contents

Accessibility in content development is not just a feature but a necessity for inclusivity. Accessible content improves the lives of people with disabilities and the overall user experience, whether through clearer text, accessible tables, images, or multimedia such as videos. At ServiceNow, the journey for accessible content has involved efforts such as fixing tables for accessibility with proper titles, headers, and layouts, as well as enhancing images with impactful alt text. Initiatives such as accessibility training, focused fixing days, and leadership participation have resulted in significant success. The journey, however, continues and future plans include improving video accessibility and content navigability. The presentation further highlights achievements and ongoing efforts to improve accessibility and empower users.

Takeaways

Accessible content benefits everyone. Building a culture of accessibility is the key that can be achieved through trainings, collaboration, and leadership engagement.

Prior knowledge

Basic

Speaker

Rachna Bansal

Rachna Bansal

  • ServiceNow
Biography

Rachna Bansal is a Senior Staff Technical Writer on the ServiceNow Experience team, with over two decades of expertise in crafting clear, accessible, and globally relevant content. Having worked across India, Germany, and Ireland, she excels at bridging global teams and leading impactful training initiatives. With a passion for streamlining processes and elevating content standards, she’s a leader and driving force behind making information more efficient, inclusive, and user-focused across ServiceNow’s global product content teams.

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