From ‘No’ to Launch: Moving a Help Center Against the Odds
- Meetup
- Leadership, Careers & Project Management
- 03. June
- 09:00 AM (CEST) - 11:00 AM (CEST)
- E.11 Training Room
-
Desislava Mihaylova
- Payhawk
Contents
This session is about a tough but rewarding journey - how I led the switch to a new platform for our company’s help center after more than two and a half years of persistence.
Since day two at our scale-up, I’ve been advocating for migrating the help center to a proper CMS. It took countless conversations, persuasion, and navigating unclear processes to align everyone and make it happen - moving away from a system built for support agents to one designed for users. Along the way, I disagreed but committed and kept looking for opportunities to turn every *no* into progress rather than a dead end.
In this interactive session, I’ll share my key takeaways from achieving what once seemed impossible in a fast-moving environment with no precedents. After a 20‑minute presentation, participants will split into small groups to exchange experiences and ideas on driving change when the odds (or the answers) aren’t in your favor.
👉 Join me to learn, discuss, and get inspired - because persistence, mindset, and commitment can transform any “no” into a “let’s do it.”
Takeaways
Believe in what you want to achieve.
Dig deep.
Don't take "no" for an answer.
Survive.
Prior knowledge
None.