I started technical writing in 2005 working in contract roles in online editing, web content migration, and technical writing. I worked as an Information Developer with IBM for 10 years creating content, using DITA, for an enterprise-level data protection software product. Since then, I have worked in companies working on elearning content, end-user and API documentation, knowledge base, and wiki content. I currently work as a Senior Technical Writer with Kneat, developing end-user information and API documentation. I graduated from the University of Limerick with a BA in Languages with Computing and a MSc Multilingual Computing and Localisation.