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Hi, I'm Tina, your robot user assistant!

People tend to spend a lot of their time on mobile devices and in messaging platforms where they interact through conversations.

Conversational UIs and chatbots have been around for a while. We decided to check whether we can provide user documentation in a conversational manner and how it will feel to consume user-assistance information in such a way. Here comes Tina: our first try in implementing a chatbot in the SAP help portal. Let's see how users interact with Tina, how successfully they find what they are looking for, and how they feel about her presence.