In association with

Exchanging Ideas on TC

Sofia

The Venue: Sofia Event Center

Tool Presentation SAP: The Personal Story Of A Help Portal

Iskren Asenov, Lilyana Rangelova | Lecture, Room 2, 2. day

We rebuilt the concept of information development and named it User Assistance @ SAP. We condensed all of our experience into our new smart, agile, and flexible platform – our firmament for the future.

See how we how we learned from our mistakes; how we changed, innovated, and streamlined.
See the human story behind the plethora of technical advancements – and how it makes our Cloud user experience one of the softest in the skies.